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How much does shipping cost?

If you wish to find out the shipping cost for one or more products to your location, please add the item(s) to your Shopping Cart an proceed to the checkout where the full shipment cost will be made clear before completing your order.

Generally, shipping to the UK and other Western European countries is slightly more expensive than to the U.S.A. And shipping to Australia and New Zealand is slightly less expensive than to the U.S.A.


Does the shipping cost include local tax, import duties, and customs clearance costs?

The shipping cost does not cover any local taxes, import duties, or customs clearance costs levied by your government. The buyer is responsible for these import-related costs. Please check with your local customs office for more information.


Which courier company do you use?

DHL, UPS, FEDEX, TNT, and EMS Air Express all provide courier solutions for somaxchina.com.


Do you offer alternate shipping methods?

Currently, only air-courier shipment is available. We are in the process of reviewing other delivery modes. Customers will be notified when other shipping methods become available.


Can you ship my order using my courier account?

This is not an available option as a standard delivery procedure is to be applied to all orders.


When will the goods be delivered?

The goods will be shipped 3 to 4 business days after the payment has cleared. It will take another 3 - 8 business days for actual delivery to occur.

A Shipping Confirmation e-mail will be sent to you advising your Airway bill number once your shipment has been dispatched. There are some rare instances where shipments will be held at Customs and this may prolong the delivery time. Please note that this is beyond our control.


Which countries do you ship to?

We ship to all over the world. If, for whatever reason, we cannot ship to your location, our Customer Service representative will contact you.



Do you ship to P.O. Box Addresses?

No. Our shipping carrier does not ship to P.O. Box addresses.


Can you ship to my country? How long?

Somax China can send the products to everywhere all over the world With EMS, DHL, UPS, TNT, FedEx and more. And it only takes 3 to 5 days from Somax China to your hand after the items shipped out. Actual delivery time is dependent on the efficiency of customs clearance at your country. If you have any question during the post period, please consult in your local express company.


What are the shipping methods and rates?

Somax China currently ships small and medium sized orders by international courier. You will be able to choose a courier, e.g. choose between EMS, DHL, TNT, UPS, FedEx and Hong Kong Airmail, all of them are delivered by air. The shipping rates can be previewed inside the Somax China online shop checkout system. Occasionally we have to change the courier you have selected because of regional restrictions. Please also note that NO shipping to P.O. box via Express Shipping.


How to get Tracking Number?

We will ship all the orders within 2-3 business days if the payment have completed or cleared, except on holidays or weekends, and will email you the tracking number. Usually your package is traceable 12-24 hours after the shipment done. You can track the detailed transportation information online by the tracking number.

Please click here track your goods: DHL, UPS, EMS, FEDEX, TNT

Can I change my delivery address after I have placed my order?

Once you have placed your order with us, it's better not to change any of the information you have given us, as most orders are dispatched from our warehouse. Please contact us as soon as possible after placing your order, and we will do our best to contact the shipper directly and have your delivery details changed. If there is no-one to sign for your delivery and shipped via EMS, the parcel will be returned to us from the Post Office then we will email you for your new address and re-arrange delivery. But you need to bear the shipping cost again for the result is caused by you.


Can you ship to Brazil?

Yes we can ship to Brazil.

Please note, it's your own responsibility to find out about the IMPORT TAX situation in your own country. Please do your homework BEFORE you start ordering, and inform us of your VAT number when you place an order.


What if the estimated delivery date has passed and I still don’t have my order?

If the tracking information indicates the package has been delivered, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes. If there is no tracking information, or you cannot locate the package, please contact us at: support@somax-china.com